Effective Date: 22.08.2025
1. Introduction
[Your Company Name] (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [insert domain] and interact with us.
We are an intermediary business, not a financial adviser or product provider. We do not offer regulated financial advice and do not sell any regulated financial products directly. By using our website, you agree to the practices described in this Privacy Policy.
2. Who We Are
- Company Name: Commercial Bridging Loan
- Registered Office: 156904, PO Box 7169, Poole, BH15 9EL
- Data Protection Contact: Denise Webster
We are the data controller of the personal data you provide to us.
We help brokers connect to developers and other types of business people who require a commercial loan for projects. The brokers have a number of lenders who are not client facing. These types of lenders may help with complex situations. No funding success is a guarantee however, we are here to help.
3. What Personal Data We Collect
We may collect and process the following types of data:
- Full name
- Email address
- Telephone number
- Inquiry details (text provided by you in our web forms)
- IP address, browser type, and device data
- Website usage data (e.g. via analytics or cookies)
- Live chat transcripts (via Tidio)
- Google reCAPTCHA behavioural data (to prevent spam)
- Facebook Pixel data (if used for remarketing in future)
4. How We Collect Data
We collect your data through:
- Website forms you complete
- Live chat interactions
- Cookies and tracking technologies (see Cookie Policy)
- Third-party tools such as Google Analytics, Facebook Pixel, and reCAPTCHA
5. Why We Use Your Data (Lawful Basis)
We use your personal data for the following purposes:
| Purpose | Lawful Basis |
|---|---|
| To handle your inquiry and connect you to a partner broker | Legitimate interest |
| To respond to live chat requests | Legitimate interest |
| To improve website performance and user experience | Consent (for cookies/analytics) |
| For marketing (e.g., newsletters, offers) | Consent |
| To ensure website security and prevent spam | Legitimate interest / Legal obligation |
6. Sharing Your Information
We may share your data with:
If you submit an inquiry through our website, we may share the information you provide (such as your name, contact details, and inquiry message) with an authorised broker who may be regulated by the Financial Conduct Authority (FCA). This allows them to follow up directly with you regarding your request.
We only share the minimum necessary information and only when relevant to your inquiry.
We pass leads on immediately to brokers, when they say they received the enquiry, your data is deleted within 2 months.You can at anytime ask us to delete information before then by asking on our web form.
B. Service Providers and Website Tools
We use third-party platforms to help operate, secure, and improve our website. These providers may collect or process data on our behalf:
- Website Analytics:
- Google Analytics – collects anonymised browsing data to help us understand user behaviour and improve site performance.
- Google Tag Manager (GTM) – A tag management tool that loads other scripts (e.g. analytics, pixels, tracking tools). GTM itself does not collect personal data, but it enables the deployment of tools that might.
- Facebook Pixel – may track visits and behaviour to help us understand the effectiveness of future advertising campaigns (if used).
- Live Chat:
- Tidio Live Chat – stores chat transcripts and captures submitted information (e.g. name, email) during live support.
- Security & Spam Prevention:
- Google reCAPTCHA – monitors user interaction to protect against automated abuse (e.g. spam bots). May collect IP and behavioural data.
- Marketing & Communications:
- We use tools such as Brevo (Sendinblue) for managing opt-in subscribers and sending updates.
These providers may store or process your data outside the UK or EU. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy decisions) to protect your personal information in line with UK GDPR requirements.
C. Legal and Regulatory Disclosure
We may disclose your personal data if required to do so:
- To comply with a legal obligation
- To respond to lawful requests from regulatory bodies (e.g. the FCA)
- To protect the rights, property, or safety of our business, our users, or others
D. No Selling of Personal Data
We do not sell or rent your personal information to third parties under any circumstances. We are renumerated by brokers if your placement is successful.
7. International Transfers
Some tools we use (e.g., Google, Meta) may process your data outside the UK or EEA. When we do this, we ensure safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protections as required under UK GDPR.
8. Data Retention Length
We only retain your data as long as necessary:
- Inquiry data: retained for under 2 months unless required longer for legal or audit purposes
- Cookie data: retention varies by cookie (see Cookie Policy) – mainly 1 year.
- Chat transcripts: up to 1 year
Data Retention
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- Visitor comments may be checked through an automated spam detection service.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Object to processing or request restriction
- Withdraw consent at any time (where applicable)
- Data portability (in certain circumstances)
To exercise any of these rights, contact us at: info@commercialbridgingloan.co.uk
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes
10. Cookies & Tracking Technologies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
You can go to the shield on your URL/search bar and click cookies. Here you can view a list of cookies a website has. If you don’t want tobe tracked, reject cookies. By rejecting cookies, you may not be able to use all or parts of this website as intented.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.We use cookies and similar technologies for:
- Site functionality
- Performance and analytics (e.g., Google Analytics)
- Chat services (e.g., Tidio)
- Security (e.g., Google reCAPTCHA)
- Marketing and remarketing (e.g., Facebook Pixel, if used)
Please read our Cookie Policy for more details and how to manage preferences.
11. Marketing Communications
We may send you marketing emails only if you have provided explicit consent. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
We comply fully with the Privacy and Electronic Communications Regulations (PECR).
Commercialbridgingloan.co.uk does not send emails to customers for any marketing purpose.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
13. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.
14. Contact Us
For privacy questions or concerns, contact: info@commercialbridgingloan.co.uk